Live Activity is not showing
Make sure your iPhone runs iOS 17 or later, Live Activities are allowed for CueCard in Settings, and you have started a card. Dynamic Island appears on supported iPhone models only.
CueCard Help
Need help?Start here.
Find help with Live Activities, scheduled starts, backups, and restoring purchases. If the issue persists, email us and we’ll take a closer look.
Email support
Optional iCloud sync
Requires iOS 17+
Quick Help
Start with these checks
Check your iOS version, Live Activities permission, and whether a card is active. For import issues, confirm the backup file format.
Restore CueCard Pro
After changing devices or reinstalling the app, sign in with the same Apple Account used for purchase and tap Restore Purchases in the app.
Backup import failed
Make sure you are importing a backup file exported by CueCard (.cuecardbackup). The free version saves up to 5 prompt cards; CueCard Pro unlocks unlimited cards.
Report an issue
Include your app version, iOS version, device model, and reproduction steps. If you attach a screenshot, hide unrelated personal or card content first.
FAQ
Frequently Asked Questions
CueCard turns steps and talking points into reusable pocket prompt cards. Find answers about Live Activities, scheduled starts, backups, and optional iCloud Auto Sync below.
Does CueCard sync my prompt cards to the cloud?
Yes, but it is off by default. Turn on iCloud Auto Sync in CueCard Settings to store cards and completion history in your private iCloud database and sync them to devices signed in to the same Apple Account with the feature enabled. Turning it off stops sync on that device without deleting its cloud copy. You can explicitly delete the iCloud copy in CueCard Settings while keeping local data on the current device.
Why don't I see my card on the Lock Screen or Dynamic Island?
Make sure your iPhone is running iOS 17 or later and that Live Activities are enabled for CueCard in Settings. After you start a card, CueCard asks iOS to show the Live Activity. Dynamic Island is available on supported iPhone models only.
What is the difference between the free version and CueCard Pro?
The free version saves up to 5 prompt cards. CueCard Pro removes the saved-card limit. Pricing, purchase type, and applicable terms are shown in the app.
What is included in an export file?
The exported CueCard backup contains your card content and completion history. It is created only when you export it, and you choose where to save, share, or delete it. Review the file and its recipient before sharing because it may contain private card content.
Do scheduled cards start automatically?
CueCard schedules a local notification for the time you choose. Opening that notification—or opening CueCard during the scheduled window—can automatically activate the matching card. Whether the Live Activity appears still depends on iOS permission and system state.
Which languages are supported?
CueCard supports Simplified Chinese, Traditional Chinese, English, Japanese, Korean, German, and French. It can also follow your system language.
Privacy
Privacy and Data
CueCard keeps prompt cards on your device by default. Data leaves the app only when you enable iCloud Auto Sync, export a backup, or send a support email.
Data handling summary
- iCloud Auto Sync is off by default. When enabled, cards and completion history are stored in your private iCloud database.
- No separate account is required, and card content is not sent to servers operated by the developer.
- In-app purchases are processed by Apple through the App Store. CueCard does not store payment method information.
- Exports, backup sharing, and support email happen only when you choose those actions.
Understand your data choices
See what stays on your iPhone, how iCloud sync works, what an exported backup contains, and what happens when you contact support.
Still stuck? We’re here to help
Email us about crashes, purchases, imports or exports, Live Activity display, or local data. Specific steps help us investigate faster.
support@ourplain.com